Standard Warranty Terms for Specialized Vehicles’ Spare Parts and Engine
1. General provisions
1.1. “Tegeta Motors” LLC (hereinafter – “Seller”/”Company”) guarantees that no spare parts and engine of the specialized vehicles (hereinafter “Products”) purchased at “Company” shall show any factory defect and if any such fact detected, Company rectifies it free of charge as prescribed in these provisions.
1.2. For the purposes of this document, a factory defect is the manufacturing defect of “Products” approved by the manufacturer of “Products”.
1.3. No warranty liabilities of “Seller” apply to the defects caused due to normal wear, misuse or mechanical damages of “Products”.
1.4. These warranty terms apply only to the “Products” purchased at “Company”.
2. Warranty term
2.1. The warranty term for “Products” shall be determined as the case may be, on the basis of the manufacturer’ recommendations for “Products”, in accordance with the manufacturer brand of “Products” and technical specifications of the vehicle for which “Products” are purchased.
2.2. In the case of overhauling an engine of a specialized vehicle, the warranty term is limited to 6 months term or 1000 moto/hours mileage, whichever is earlier.
2.3. “Buyer” shall be informed regarding the warranty term by means of providing the warranty document or SMS sent.
2.4. The warranty term launches since the moment of transfer of “Products” in the ownership of “Buyer”. The date of transfer of “Products” into “Buyer’s” ownership is recorded by the representative of “Seller” in the warranty document, invoice on purchase of “Products” or proof of payment document of price of “Products” issued by “Company”.
3. Conditions for performance of the warranty liabilities
3.1. If any obstruction is detected when operating “Products”, “Buyer” has to promptly apply to the “Seller’s” service-centre for its rectification.
3.2. The first oil change after the engine repair should be performed within the limit of 50 moto/hours. In addition, the engine oil change interval prescribed by “Company” has to be complied with and engine oil and filters should be replaced in the service-center of “Seller” with the oils and filter recommended by “Seller”. The engine oil change interval should be 3 months or 250 moto/hours mileage, whichever is earlier.
3.3. The warranty liabilities of “Seller” are effective only if “Buyer” complies with these warranty terms and presents the damaged “Products” accompanied with proof of identity document, the corresponding vehicle and proof of payment document of “Products”’ price to “Seller”.
3.4. The warranty liabilities of “Seller” imply repair, replacement/change (if no repair is possible) of “Products” and its installation/dismantling-related services free of charge, or refunding the price of “Products” to “Buyer” (if “Seller” fails to repair, replace/change “Products”).
3.5. If within the warranty term “Products” is changed with the new one, the warranty term of “Products” remain the same.
3.6. No direct or indirect financial expenditures resulted from failure of “Products” (within the warranty term) and experienced by “Buyer” shall be reimbursed by “Seller”.
3.7. If the case is qualified by “Seller” as ”Warranty Case”, the corresponding conclusion with this regard is recorded by “Seller” in certificate of damage in e-system of business processes’ management of Seller (SAP). The conclusion should mention whether the damaged “Products” subjects to restoration/repair or it is to be replaced/changed with other “Products”. In the case of the warranty case, the term for repair or replacement/change of the “Products” shall be determined as the case may be and notified to “Buyer” in advance.
3.8. If “Seller” determines that the damaged “products” subjects to no restoration and its replacement/change is required, “Products” is replaced/changed with the products of the same manufacturer or with the same class products (with the same data/specifications) of other manufacturer. If the price of the new “Products” exceeds the amount paid by “Buyer”, “Buyer” has to pay difference to “Seller” on the basis of the corresponding invoice(s).
3.9. If the parties fail to deal with the dispute related to the warranty terms via negotiations, the parties apply to LEPL “Levan Samkharauli National Forensic Bureau” to establish the reasons for damage of “Products” and the expertise expenses are covered by “Buyer”. Pursuant to the expert findings, if there is a factory defect of “Products” detected, “Seller” becomes obliged to compensate the expertise expenses to “Buyer”.
3.10. The damaged “Products” replaced/changed in the result of warranty service, is in the ownership of “Seller”.
4. Failure in performance of the warranty liabilities
4.1. “Seller” is discharged from the warranty liabilities in the following cases:
4.1.1. If the vehicle has passed the service related to the mentioned “Products” in the service-center of other company;
4.1.2. If such changes are made to its design that are not foreseen in the vehicle configuration of the vehicle manufacturer.
4.1.3. If the reason of damage of “Products” is: operation of the vehicle under extreme load, alternation of the modification nature without the prior written consent of “Seller”, violation of maintenance rules of the vehicle foreseen in the operation rules;
4.1.4. If the damage of “Products” is resulted from negligence of “Buyer”, especially due to misuse of the vehicle, which cannot be considered as a factory defect;
4.1.5. If the reason of damage of “Products” is external mechanical impact;
4.1.6. If other materials felt into the “Products”
4.1.7. If the vehicle, where “Products” was installed, was not presented in the service-centre of “Seller” for the purposes of rendering the warranty services;
4.1.8. If the barcode/serial number or label of the presented “Products” is damaged and/or does not correspond to the number of the warranty document filled in the e-system of business process’ management of “Seller” (SAP).
4.1.9. If “Buyer” had took into account no recommendations of “Seller” in the process of repair/installation of the spare part;
4.1.10. In the event of a fluid level decrease (antifreeze, engine oil), and/or any damages resulted thereafter;
4.1.11 In case of unsuitable engine operating temperature ;
4.1.12. If “Buyer” has used any fuel, other than the fuel of the mark required by manufacturer (EN590) ;
4.1.13 If foreign particles (e.g. of metal, water, etc.) felt into the fuel system.